Terms and conditions
§1 General Provisions
These terms and conditions define the general conditions, rules, and manner of sales conducted by KT TRADE Sp. z o.o. Sp.k., with its registered office in Gowarzewo, registered in the Register of Entrepreneurs maintained by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, IX Commercial Division of the National Court Register under number 0000737925, NIP: 7773324978, REGON: 38058242400000, through the online store www.tttechnology.pl (hereinafter referred to as the “Online Store”) and specify the rules and conditions for the provision of free electronic services by KT TRADE Sp. z o.o. Sp.k. with its registered office in Gowarzewo.
Regarding the services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 9 of the Act on the Provision of Electronic Services of July 18, 2002 (consolidated text: Journal of Laws of 2020, item 344, as amended).
The Terms and Conditions are directed to all Customers of the Store. All Customers are required to familiarize themselves with the provisions of the Terms and Conditions before making a purchase.
Every Customer is obliged to comply with the provisions of the Terms and Conditions. Sales are conducted based on the version of the Terms and Conditions in force at the time of placing the order.
Every Customer has the opportunity to familiarize themselves with the Terms and Conditions at any time by clicking on the “Store Terms and Conditions” hyperlink on the Store’s website at http://www.tttechnology.pl. The Terms and Conditions can be downloaded and printed at any time.
All information provided on the Store’s website www.tttechnology.pl regarding products (including prices) does not constitute an offer within the meaning of Article 66 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended), but an invitation to submit offers within the meaning of Article 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Customer submits an offer to purchase the specified Product at the price and under the conditions specified in the description.
§2 Definitions
Business Days – means the days of the week from Monday to Friday, excluding public holidays.
Product Delivery – refers to any actual activity involving the delivery of the Product specified in the Order Form to the Customer by the Seller through the Carrier.
Carrier – refers to the entity whose services the Seller uses to deliver Products.
Order Form – a service available on the Store’s website, through which the Customer can make a purchase, particularly by adding Products to the Cart and specifying certain conditions of the Sales Agreement, including the delivery method and payment.
Password – refers to a sequence of letters, numbers, or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer’s Account in the Online Store.
Customer – refers to the entity with whom the Sales Agreement may be concluded or on whose behalf services may be provided electronically.
Consumer – refers to a natural person entering into a legal transaction with the Entrepreneur that is not directly related to their business or professional activity.
Customer Account – refers to the panel activated for each Customer after Registration and the conclusion of the service agreement for the provision of the Customer Account.
Login – refers to the unique identifier of the Customer, which is also the Customer’s email address, independently determined by the Customer. The Login, along with the Password, is one of the conditions required to create a Customer Account in the Online Store.
Entrepreneur – refers to a natural person, legal entity, or organizational unit that is not a legal entity, to whom the law grants legal capacity, conducting business or professional activity on its behalf, entering into a legal transaction related to its business or professional activity.
Terms and Conditions – refers to the Terms and Conditions of the online store www.tttechnology.pl.
Registration – refers to the actual activity required to use certain functionalities of the Online Store.
Store – refers to the online service owned by the Seller, available under the domain www.tttechnology.pl, through which the Customer can purchase Products from the Seller.
Seller – refers to KT TRADE Sp. z o.o. Sp.k., with its registered office at Borówkowa 9, 63-004 Gowarzewo, entered into the Register of Entrepreneurs maintained by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, IX Commercial Division of the National Court Register under KRS number: 0000737925, NIP: 7773324978, REGON: 38058242400000.
Store Website – refers to the website through which the Seller conducts its activities in the form of the Online Store, located at www.tttechnology.pl.
Product – refers to the product offered by the Seller through the Store Website, which may be the subject of a Sales Agreement.
Data Carrier – refers to a tool that allows data concerning the Customer or the Seller to be stored, including, in particular, communications addressed personally to the above-mentioned entities.
Sales Agreement – refers to the distance sales agreement between the Customer and the Seller, which respects the principles specified in these Terms and Conditions.
§3 Use of the Online Store
The proprietary copyrights, intellectual property rights to the name of the store, intellectual property rights to the internet domain, intellectual property rights to the Store Website, intellectual property rights to the logos and photos presented on the site, as well as all other rights to the Online Store, belong to the Seller. This does not apply to logos and photos presented on the site that belong to entities that are manufacturers of the Products offered by the Seller.
The Seller will make the Online Store available using standard internet browsers, such as Internet Explorer 11, Chrome 66, Firefox 60, Opera 53, and others that accept “cookies” files.
The Seller uses “cookies” files, which are saved on the Customer’s hard drive during the use of the Store Website. The use of “cookies” files is aimed at optimizing the functioning of the Store Website on the Customers’ end devices. Saving “cookies” files does not cause any damage to the Customer’s end devices and does not introduce changes to the Customers’ end devices and their software. The Customer can disable the mechanism of saving “cookies” files in the settings and documentation of the internet browser of their end device.
Setting up and having an active email account is necessary for the Customer to use the services provided electronically through the Store Website and to place orders in the Online Store using the Store Website.
It is prohibited for Customers to transmit content of an illegal nature. It is also prohibited for Customers to use the Store Website, the free services provided electronically, or the Online Store itself in a manner contrary to the law, good practices, or infringing on the personal rights of third parties.
Due to the risks and potential possibility of changes to the Customers’ data by unauthorized persons related to the risks of using the public internet network and using services provided electronically, the Customers are required by the Seller to use technical measures to counteract the above-mentioned threats. These technical measures particularly refer to antivirus programs and identity protection for internet users. The Seller declares that they never ask the Customer to provide their Password.
§ 4 Registration
Registration by the Customer is necessary to create a Customer Account.
Placing orders in the Online Store is possible without registration.
To register, it is necessary to complete the appropriate form available on the Store’s Website and submit it to the Seller by selecting the appropriate option on the form. During registration, the Customer has the opportunity to choose and set a Password.
By completing the registration form, the Customer is provided with the opportunity to familiarize themselves with the Terms and Conditions by checking the appropriate box confirming that the Customer has read its content.
The Customer has the option to voluntarily consent to the processing of personal data for marketing purposes by checking the appropriate box in the registration form. In such a situation, the Seller is obliged to clearly inform the Customer about the purpose for which the personal data is being collected. The Seller will also inform the Customer about known or foreseeable recipients of personal data.
The conclusion of an agreement with the Seller for the provision of the Customer Account service via electronic means is independent of the actual activity of consenting to the processing of personal data for marketing purposes. The consent to process personal data for marketing purposes can be withdrawn at any time by sending a statement to the Seller, e.g., via email.
Sending the completed registration form automatically results in the sending of a confirmation email to the Customer. Sending the confirmation results in the conclusion of an agreement for the provision of the Customer Account service via electronic means. Once the confirmation of Registration has been sent, the Customer can use the Account and modify the data provided in the registration form.
§ 5 Orders
The messages on the Store’s Website cannot be understood as an offer in the sense shaped by the Civil Code but only constitute an invitation to submit offers regarding the conclusion of a Sales Agreement.
The possibility of using the Online Store through the Store Website is available 24 hours a day, 7 days a week.
Orders placed through the Store Website are made by selecting the appropriate Product. The “add to cart” button is used for this purpose. After completing the order, the Customer can choose the delivery method and form of payment in the “cart” option. Completing the order is associated with sending the Order Form to the Seller and pressing the “order with payment obligation” button.
The Customer is informed about the total price for the selected Product and the delivery method before each order is sent, as well as any additional costs associated with the Sales Agreement.
Sending the Order Form is equivalent to the Customer submitting an offer for the Sales Agreement of the Products selected by the Customer.
A confirmation of order submission is automatically sent to the Customer’s email address after the order is placed.
The message about accepting the order for processing is the next communication the Seller sends to the Customer after sending the order confirmation. The message about accepting the order for processing is equivalent to the Seller’s statement of acceptance of the Sales Agreement offer for the Products selected by the Customer.
Receiving the message about the acceptance of the order for processing means that a Sales Agreement has been concluded for the Products.
The Seller is obliged to send the General Terms of the Sales Agreement to the Customer’s email address or the address provided by the Customer in the registration form or Order Form.
The order processing time is from 1 to 3 business days from the date of sending the message about the acceptance of the order for processing. In the case of special orders, the order processing time may be longer.
§ 6 Payments
The prices listed on the Store’s Website are gross prices, which do not include costs related to Delivery and any other costs that may be incurred in connection with the Sales Agreement. The Customer will be informed of all costs in addition to the gross sales price of the selected Products during the selection of the Delivery option and during the order placement process.
The Online Store offers the following payment methods for ordered Products:
- Bank transfer to the Seller’s bank account (order processing begins upon receipt of the order confirmation and the funds in the Seller’s bank account),
- Bank transfer via the external payment system PayU, operated by PayU S.A. (KRS 0000274399, NIP 7792308495, REGON 30052344400000) with its registered office in Poznań at Grunwaldzka 186, 60-166. Order processing begins upon receipt of the order confirmation along with a communication from the PayU system confirming payment by the Customer.
- Cash upon personal pickup – payment can be made at the Seller’s registered office (order processing begins upon receipt of the order confirmation, and the Product will be issued to the Customer at the Seller’s registered office).
- Cash on delivery – payment is made to the Carrier at the time of Delivery (order processing begins upon receipt of the order confirmation).
The Seller informs the Customer of the deadline within which the Customer is required to make payment for the ordered Products, specifying the amount based on the concluded Sales Agreement.
Failure to make payment by the Customer within the specified deadline will result in the Seller setting a new deadline for payment. Setting a new deadline requires notifying the Customer using a Durable Medium. The notification should include a warning that failure to meet this new deadline entitles the Seller to withdraw from the Sales Agreement. If the second deadline for payment is not met, the Seller will send a statement regarding the withdrawal from the agreement on a Durable Medium, as provided in Article 491 of the Civil Code.
§ 7 Delivery
The Seller provides the Delivery service within the territory of Poland.
The Seller is obliged to deliver Products to Customers without defects based on the concluded Sales Agreement.
The Seller commits to placing messages regarding the estimated number of Business Days required to process Delivery and orders. The number of Business Days necessary to process Delivery and orders will be counted from the moment specified in § 6, item 2 of these Terms and Conditions.
If the Customer chooses the “cash on delivery” payment method, the delivery and order processing time indicated on the Store Website, specified in Business Days, will be counted from the date of conclusion of the Sales Agreement.
The Delivery of the Products ordered by the Customer will be made to the address provided in the Order Form.
Delivery made via InPost Sp. z o.o., with its registered office in Kraków at Malborska 130, KRS 0000255841, NIP 6792895061, REGON 12024648400000, will be made to the address provided by the Customer when filling out the Order Form.
Delivery made via DHL Parcel Polska Sp. z o.o., with its registered office in Warsaw 02-823 at Osmańska 2, KRS 0000631916, NIP 9512417713, REGON 36517088300000, will be made to the address provided by the Customer when filling out the Order Form.
Delivery made via DPD Polska Sp. z o.o., with its registered office in Warsaw 02-274 at Mineralna 15, KRS 0000028368, NIP 5260204110, REGON 01202642100000, will be made to the address provided by the Customer when filling out the Order Form.
The dispatch of the Product to the Customer, excluding situations where the option of personal pickup of the Product was selected, will be associated with the Customer receiving a message confirming the dispatch of the shipment.
The Customer is required to examine the shipment delivered to them in the manner and within the time usually accepted for shipments of this type. The identification of damage to the shipment or other deficiencies activates the Customer’s right to demand that a report documenting these defects be drawn up by the delivery worker.
If the Customer chooses to personally pick up the Product, it can be collected at the Seller’s registered office on Business Days, during the opening hours specified on the Store Website. The Customer is required to arrange the planned pickup date of the ordered Products with the Seller in advance by phone or email.
The Seller is obliged to attach a receipt or VAT invoice to the shipment containing the ordered Products, as per the Customer’s request.
If the Delivery is carried out when the Customer is not present at the address provided in the Order Form, the Carrier’s employee will leave a notice or attempt to contact the Customer by phone, allowing the Customer to specify a time when they will be present at the indicated Delivery address.
If the shipment containing the ordered Product is not collected and the ordered Product is returned to the Online Store, the Carrier will attempt to arrange a new Delivery date and its costs with the Customer using the telephone network or email.
§ 8 Warranty
The Seller is obliged to deliver the Product free from physical and legal defects. The Seller is liable to the Customer in the event that the ordered Product has a physical or legal defect (warranty).
In the event of identifying physical or legal defects in the Product, the Customer has the right to:
- Submit a statement regarding a price reduction or withdraw from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a defect-free one or removes the defect.
This limitation does not apply if the Product has already been replaced or repaired by the Seller or if the Seller has not fulfilled the obligation to replace the Product with a defect-free one or to remove the defect. If the buyer is a Consumer, instead of the remedy proposed by the Seller, they may demand the replacement of the item with a defect-free one or demand the removal of the defect, unless bringing the item into compliance with the agreement in the manner chosen by the buyer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the defect-free item, the type and significance of the identified defect, and the inconvenience to which the buyer would be exposed by a different means of satisfaction are taken into account.
- Demand the replacement of the defective Product with a defect-free one or the removal of the defect. The Seller is obliged to replace the defective Product with a defect-free one or remove the defect within a reasonable time without undue inconvenience to the Customer. The Seller may refuse to comply with the Customer’s request if bringing the defective Product into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs. The Seller is obliged to cover the costs of repair or replacement.
The Customer exercising their rights under the warranty is required to deliver the defective item to the address provided by the Seller. The Seller is obliged to cover the cost of delivering the Product if the Customer is a Consumer.
The Seller’s liability under the warranty covers a period of two years from the date of delivery of the Product to the Customer. The Customer’s claim regarding the removal of a defect or the replacement of the Product with a defect-free one expires one year from the date the defect is identified. The limitation period for the aforementioned claim, if the Customer is a Consumer, cannot end before the two-year period from the date the defect is identified. Within this period, the Customer has the option to withdraw from the Sales Agreement or submit a statement regarding a price reduction due to the defect in the Product. If the Customer has chosen the replacement of the Product with a defect-free one or the removal of the defect by the Seller, the period for withdrawal from the Sales Agreement or submission of a statement regarding a price reduction begins with the ineffective expiration of the deadline for the replacement of the Product or removal of the defect.
§ 9 Complaints
Complaints regarding the ordered Product or related to the execution of the Sales Agreement can be addressed to the Seller’s registered office at KT TRADE Spółka z ograniczoną odpowiedzialnością Spółka komandytowa, with its registered office in Gowarzewo, 63-004, at Borówkowa 9, or to the Seller’s email address – kontakt@kt-trade.pl.
The Seller is obliged to respond to the Customer’s complaint regarding the Product or the execution of the Sales Agreement within 14 days.
A complaint may also concern the use of free services provided electronically. In this case, the complaint can be sent electronically to kontakt@kt-trade.pl.
The Customer’s complaint should include a detailed description of the issue.
The Seller is obliged to review the complaint within 14 days and provide the Customer with a comprehensive response to their inquiry.
§ 10 Guarantee
Some of the goods offered by the Seller in the Online Store may be covered by a guarantee provided by the manufacturer.
If a specific Product is covered by a guarantee, this information will be provided on the Store’s Website.
§ 11 Out-of-Court Dispute Resolution
In the event that the complaint procedure does not bring the expected result for the Consumer, the Consumer may use the following:
- Mediation conducted by the territorially competent Voivodeship Inspectorate of Trade Inspection, to which a mediation request should be submitted. As a rule, the procedure is free of charge.
A list of Inspectorates can be found at:
https://www.uokik.gov.pl/wazne_adresy.php#faq596,
- Assistance from the territorially competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, where an application for the case to be heard by the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at:
https://www.uokik.gov.pl/wazne_adresy.php#faq596,
- Free assistance from the municipal or district consumer ombudsman,
- The Online Dispute Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/.
§ 12 Conditions for Withdrawal from the Agreement
In accordance with the Consumer Rights Act of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), a Customer who is a Consumer may withdraw from the Sales Agreement without providing a reason by submitting an appropriate written statement within 14 days.
The start of the period for withdrawal from the Sales Agreement begins at the moment the Consumer takes possession of the ordered Product.
The Consumer has the right to withdraw from the Sales Agreement by submitting an appropriate statement regarding withdrawal from the Sales Agreement. The statement of withdrawal from the Sales Agreement may be sent to both the Seller’s registered address and the Seller’s email address. The statement of withdrawal from the Sales Agreement may be sent to the Seller using the Withdrawal Form, a template of which is available on the Store’s Website at www.tttechnology.pl. A statement sent before the expiration of the 14-day period, counted from the day the Consumer takes possession of the ordered Product, is considered a valid withdrawal within the specified period.
The Consumer can withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller using the electronic withdrawal form available on the Store’s Website. Sending the electronic withdrawal form before the expiration of the 14-day period, counted from the day the Consumer takes possession of the ordered Product, will be considered a withdrawal made within the valid period.
The Seller is obliged to promptly confirm to the Consumer the receipt of the electronic withdrawal form.
Withdrawal from the Sales Agreement renders the Sales Agreement null and void.
If the Consumer decides to submit a withdrawal statement from the Sales Agreement before the Seller has accepted the Consumer’s offer, the offer ceases to be binding.
The Seller is obliged to refund all payments made by the Consumer within 14 days from the date of receipt of the Consumer’s withdrawal statement. The Seller is also obliged to refund payments related to the cost of Product Delivery to the address chosen by the Consumer. The Seller reserves the right to withhold the refund until the Product is returned or until proof of return is provided by the Consumer.
The Seller is not obliged to refund any additional costs incurred by the Consumer if the Consumer, exercising their right to withdraw from the Sales Agreement, chose a Delivery method other than the least expensive option.
In the event of withdrawal from the Sales Agreement, the Consumer is obliged to return the Product immediately, but no later than 14 days from the date of withdrawal from the Sales Agreement. The deadline is considered met if the Product is sent back to the Seller’s address before this deadline.
Withdrawal from the Sales Agreement by a Consumer Customer is associated with the obligation to cover only the direct costs of returning the Product.
If there are difficulties in returning the Product in the usual manner due to its size or nature, the Seller is obliged to inform the Consumer of the estimated return costs on the Store’s Website.
If it is determined that the Consumer has used the Product in a manner that exceeds what is necessary to ascertain its nature, characteristics, and functioning, the Consumer is responsible for any reduction in the Product’s value resulting from such use.
The Seller will refund payments using the same method the Consumer used to pay for the Product, unless the Consumer explicitly agrees to a different method of refund that does not incur any costs.
A Consumer Customer does not have the right to withdraw from the Sales Agreement for a Product that is non-prefabricated, made to the Customer’s specifications, or intended to meet the Customer’s individual needs.
§ 13 Free Services
The Seller agrees to provide the following free electronic services:
- Newsletter,
- Maintaining a Customer Account for placing orders,
- Contact form,
- Rating scale in the form of stars.
The above-mentioned services will be provided 24 hours a day, 7 days a week.
The Seller reserves the right to change the type, timing, and form of access to selected services, as well as the method of enabling access to the aforementioned services. The Seller agrees to inform Customers of any such changes.
The free service of using the contact form available on the Store’s Website allows for sending free messages to the Seller.
If the Customer wishes to stop using the free contact form service, this can be done at any time by simply not sending messages to the Seller.
Using the free service related to receiving the Newsletter depends on providing an email address in the appropriate field of the registration form, which is located on the Store’s Website, and consenting to the Newsletter by checking the appropriate checkbox. By completing the registration form, the Customer will receive an activation link sent to the email address provided in the registration form.
To confirm the subscription to the free Newsletter service, it is necessary to click on the activation link sent to the Customer’s email address provided in the registration form.
Clicking on the activation link is equivalent to concluding an agreement for the provision of electronic services.
The Customer can subscribe to the Newsletter service by checking the appropriate field in the registration form and agreeing to the subscription by checking the appropriate checkbox.
The provision of the free Newsletter service by the Seller involves sending messages about the products offered by the Seller to the email address provided. The Newsletter may only be sent to those Customers who have subscribed.
Each Newsletter contains: information about the sender, the subject of the Newsletter related to the content of the message, and information on how to unsubscribe from the free Newsletter service.
Unsubscribing from the Newsletter sent to the email address can be done by sending an email to the Seller regarding the cancellation, as well as by unsubscribing through the link included in each email through which the Newsletter is sent. Unsubscribing from the Newsletter can also be done by deactivating the appropriate field in the Customer Account.
After the Customer has completed the Registration, it is possible to maintain the Customer Account service. The Customer Account service involves providing the Customer with a panel available within the Store’s Website, used to change personal data, track order status, and view the history of completed orders.
A request to delete the Customer Account made by the Customer after Registration will result in the Seller deleting the Account within 14 days from the date of the request.
Using the star rating scale allows Customers to publish on the Store’s Website their individual and personal impressions of the Products and the quality of service provided by the Seller.
The Customer may stop using the product rating functionality and service quality by refraining from posting opinions in the form of stars on the Store’s Website.
In the event that the Customer acts to the detriment of the Seller or other Customers, or in case of violation of legal regulations or the provisions of these Terms and Conditions, the Seller is entitled to block access to the Customer Account and free services. Blocking access to the Customer Account and free services may occur in situations justified by security reasons, particularly in cases of the Customer breaching the security of the Store’s Website or incidents related to hacking activities. Blocking access to the Customer Account and free services lasts for the time necessary to determine the causes of the blocking. The Seller will inform the Customer about the blocking of access to the Customer Account and free services via email to the address provided by the Customer in the registration form.
§ 14 Customer Responsibility for Content Posted on the Online Store's Website
By deciding to post content and share it with others, the Customer voluntarily makes the content public. The content posted by the Customer on the Store’s Website does not reflect the Seller’s views and should not be understood as being associated with the Seller’s activities. The Seller should be understood as an entity that creates the appropriate conditions for expressing opinions. The Seller cannot be understood as the provider of content posted by Customers.
The Customer hereby declares that:
- They consent to other Customers and the Seller accessing and viewing the content published by them,
- They consent to the Seller using the content published by the Customer for free,
- They consent to the creation of derivative works as defined by the Copyright and Related Rights Act,
- They consent to the publication and sharing of their personal data and image as part of the free services,
- The disclosure of personal data, image, and information about third parties within the framework of free services was done lawfully, voluntarily, and with the consent of the persons concerned,
- They are entitled to use the industrial property rights, copyrights, and/or related rights to the respective – objects of industrial property rights (e.g., trademarks) and/or related rights, as well as works contained in the content published by the Customer.
The Customer is not entitled to:
- Post advertising and/or promotional content within the free electronic services provided to the Customer,
- Post third-party personal data and disclose the image of third parties without the legal permission or consent of the third party within the framework of free electronic services.
The Seller can be held liable for the content posted by Customers only when the Seller receives a notice of a threat or infringement of rights.
Within the free electronic services provided to Customers, it is strictly prohibited for Customers to post content that:
- May infringe on personal rights, be offensive, or use language that violates good manners by using vulgarities or expressions commonly regarded as insulting,
- Would constitute a threat to other people,
- Would be posted in bad faith, e.g., with the intention of infringing on the personal rights of other people,
- May infringe on the legitimate interests of the Seller,
- May violate the provisions of applicable law, generally accepted social norms or customs, good manners, or the provisions of these Terms and Conditions.
The Seller reserves the right to modify or remove content posted by Customers if a threat or infringement of the rights of Customers or others is reported during the use of the free electronic services. The Seller reserves the right to modify or remove content posted by Customers, particularly in cases of third-party reports or notifications from the appropriate authorities.
The Seller does not continuously monitor the content posted by Customers.
§ 15 Reporting a Threat or Infringement of Rights
The Customer or any third party has the right to report a threat to the Seller if they find that content posted on the Store’s Website violates personal rights, legal rights, good manners, feelings, morality, beliefs, principles of fair competition, know-how, legally protected secrets, or secrets protected by obligation.
The Seller is obliged to take immediate action to modify or remove the content posted on the Store’s Website if notified of a potential threat or infringement of rights.
§ 16 Personal Data Protection
All matters related to the protection of personal data on the Store’s Website are addressed in the Privacy Policy [……………………….].
The Seller is obliged to take immediate action to modify or remove the content posted on the Store’s Website if notified of a potential threat or infringement of rights.
§ 17 Termination of the Agreement Not Related to Sales Agreements
The electronic service agreement may be terminated by the Customer or the Seller at any time without stating reasons. The termination of the electronic service agreement does not affect the rights acquired by the other party before the termination of the agreement.
The termination of the electronic service agreement by a Customer who has registered occurs by sending an appropriate declaration of intent to the Seller using any means of remote communication.
Termination of the electronic service agreement by the Seller occurs by sending a declaration of intent to the Customer’s email address provided during Registration.
§ 18 Final Provisions
The Seller is liable to Customers who are Consumers for the non-performance or improper performance of the agreement. If the other party to the agreement is an Entrepreneur, the Seller is liable only in cases of willful damage and within the limits of actual losses incurred.
The content of these Terms and Conditions may be preserved by printing, saving to a data carrier, or downloading from the Store’s Website.
In the event of a dispute between the parties regarding the concluded Sales Agreement, the parties will first seek to resolve the matter amicably. The applicable law for resolving any disputes under these Terms and Conditions will be Polish law.
The Seller is obliged to inform the Customer, who is a Consumer, about the possible methods of using out-of-court methods of handling complaints and pursuing claims. Such entities may include consumer ombudsmen or the Provincial Inspectorates of Trade Inspection, whose list is available on the website of the Office of Competition and Consumer Protection. Detailed information on how to use out-of-court methods of handling complaints and pursuing claims is available on the websites of the aforementioned entities and at their offices.
The Seller informs that the online dispute resolution platform (ODR platform) is available at the following internet address: http://ec.europa.eu/consumers/odr/, which facilitates the resolution of disputes between consumers and entrepreneurs at the EU level.
These Terms and Conditions may be amended by the Seller. Orders that were placed before the new Terms and Conditions come into effect will be executed under the provisions of the Terms and Conditions that were in effect at the time the order was placed. The new Terms and Conditions will come into effect 7 days after being published on the Store’s Website. The Seller is obliged to inform the Customer 7 days before the new Terms and Conditions come into effect via electronic communication. The information about the change of the Terms and Conditions should include a link to the new content of the Terms and Conditions. The Customer is obliged to inform the Seller if they do not accept the new Terms and Conditions, which will result in the termination of the electronic service agreement.
These Terms and Conditions do not exclude or limit any rights of the Customer, who is a Consumer, which they are entitled to under the mandatory provisions of law. In the event of a conflict between the provisions of these Terms and Conditions and the mandatory provisions of law granting rights to consumers, these provisions shall prevail.
Should any provision of these Terms and Conditions be or become invalid or ineffective, the validity of the remaining provisions of these Terms and Conditions remains unaffected. In such a case, the parties will replace the invalid or ineffective provision with another one that most closely reflects the intended economic purpose.
In matters not regulated by these Terms and Conditions, the applicable provisions of generally applicable law shall apply.
These Terms and Conditions come into effect on January 1, 2021.
Appendix No. 1: Consumer Withdrawal Form from the Agreement
City……………….., date …………………..r.
Consumer:
Name and Surname: …………………………..
Address: …………………………………………
E-mail:…………………………………………
Tel………………………………………………
Entrepreneur:
KT TRADE sp. z o.o. sp.k.
KRS: 0000737925
Ul. Borówkowa 9
63-004 Gowarzewo
CONSUMER WITHDRAWAL FORM FROM THE AGREEMENT
I hereby declare, based on Article 27 of the Consumer Rights Act of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended):
Article 27 of the Consumer Rights Act:
A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in Articles 33, 34(2), and 35.
I hereby inform you of my withdrawal from the contract concluded on ……………………………..r., concerning:
………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Therefore, I kindly request the refund of the following amount, resulting from the withdrawal from the contract: ………………………………zł (in words: …………………………………………………………………), to be transferred to the following bank account number:……………………………………………………….
Respectfully,
…………………………………………………..
(Customer’s handwritten signature)
